Privacy Policy

This Privacy Policy applies to the mobile app provided by Trade Chemicals Europe BV ("we," "us," or "our"), which is part of Multi Gel Remover®. It explains how we collect, use, and disclose information from users of our mobile app.

1. Information We Collect

We collect information from you when you register or subscribe to our products and services, either online or offline. The information we may collect includes:

- Name
- Email address
- Postal address
- Telephone number
- Job title
- Order details

Additionally, when you visit our website(s) or use our mobile app, certain information may be automatically collected from your device, such as:

- IP address
- Device type
- Unique device ID numbers
- Fingerprint
- Login information
- Browser type and version
- Time zone setting
- Operating system and platform
- Geographic location
- Other technical information

We may also collect information about how your device interacts with our website(s) or mobile app, including pages accessed, visit dates and time, length of visits, page interaction information, and referral source information. Furthermore, we may collect information from you separately when you access specific content, participate in competitions, or complete surveys.

2. How We Use Your Information

We collect your information to deliver our products and services efficiently and accurately. We may also use your information to contact you via post, telephone, or email regarding other products and services we think may be of interest to you. We may personalize your repeat visits to our website(s) and collect data for statistical analysis purposes. We will never share your information with others without your prior consent.

3. Sharing of Information

In certain circumstances, such as when accessing premium content or participating in specific activities, we may pass on your details to a third party. However, you will always be asked to agree to this action separately, and you can choose not to access such content if you do not want your details to be shared.

If you have chosen to receive special offers and information from third parties, we may send you information via email on behalf of selected third parties. Your email will not be shared with anyone, and any such emails will come directly from us. If you have chosen to receive such offers and information by post and/or telephone, the appropriate details (either postal address or telephone number) will be shared for one-time use with the third party. These third parties are obligated to sign an agreement with us to ensure that any data shared is only used for the intended purpose and is not subsequently used or shared.

4. Accessing and Managing Your Information

All registered customers and email newsletter recipients have an account with us, which allows you to manage your information and communication preferences. You can opt-out of any individual newsletter at any time. If you wish to unsubscribe entirely or exercise your right to be forgotten, you can do so by checking the "Unsubscribe" box within your account. For complete deletion of your account, please contact us at info@multigelremover.eu. However, please note that due to the deletion of your account and details, it is possible that we may later acquire your details as a prospect, and you may receive information from us in the future.

5. Cookies

We use cookies on our website(s) to provide a better user experience. Cookies are small text files placed on your device to track how you use the website, record whether you have seen displayed messages, keep you logged in (where applicable), track access, and display relevant content or advertisements. Some cookies are required to enjoy the full functionality of our website(s).

6. Ad Blockers

We reserve the right to change levels of access to certain pages on our site(s) based on the use of ad blockers. We may use JavaScript to detect ad blockers.

7. Other Websites

Our websites may contain links to other websites. This privacy policy applies only to our website(s) and mobile app. If you click on a link to a third-party website during your visit, please read its privacy policy, as it may differ from ours.

8. Changes to the Privacy Policy

We regularly review our privacy policy, and any updates will be posted on this page. The last update to this privacy policy was on January 4, 2019.

9. Contact Us

If you have any questions about our privacy policy or the information we hold about you, please contact us at:

- Support I: +31 (0)85 888 3500
- Support II: +32 (0)266 908 66
- Fax: +32 (0)266 92 844
- Email: info@multigelremover.eu
- Address:
  Trade Chemicals Europe BV
  Pannekoekendijk 23a
  7887 EV Erica
  The Netherlands